CIGNA Corporation

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  • One of the largest health insurance companies in the United States
  • Employs one of the highest paid CEOs in the health care industry
  • Prior connections to the tobacco industry
  • Annual revenue of approximately $17 billion

Overview

CIGNA is one of the largest for-profit health insurance providers in the United States.  According to the company’s website, CIGNA “provides health care and related benefits offered through the workplace” and key product lines “include health care products and services (medical, pharmacy, behavioral health, clinical information management, dental and vision benefits, and case and disease management); and group disability, life and accident insurance. In addition, CIGNA also provides life, accident, health and expatriate employee benefits insurance coverage in selected international markets, primarily in Asia and Europe.”1

Connections to Tobacco Industry

Philip Morris (now Altria Group) worked with CIGNA HealthCare between 1996 and 1999 to censor smoking-related information from health newsletters delivered to Philip Morris employees. E-mails written by managers at Philip Morris and CIGNA show that between 1996 and 1999 the two companies shared information about the content of upcoming health articles, and that CIGNA agreed to remove or to edit pieces that were objectionable to Philip Morris.

Both companies acknowledged to the Minneapolis Star Tribune that newsletters were censored, but they contended that it was done to help Philip Morris deal with an employee morale problem caused by lawsuits against the industry.2

Howard Drescher, a spokesman for CIGNA said, “Philip Morris was paying for a product that is specific to them and in that regard we have to listen to their requests.” “We work with our customers to try to help them meet their business needs,” he said.

The details of the arrangement came to light through documents obtained from the Minnesota Tobacco Document Depository as part of a lawsuit filed by Blue Cross and Blue Shield plans against the tobacco industry. The depository was established under the 1998 settlement of Minnesota’s lawsuit. Public health advocates contended that the arrangement between Philip Morris and CIGNA was not as benign as the companies claim. It suggests, they said, that Philip Morris and CIGNA were willing to put business concerns before health concerns for employees.

“If they [CIGNA officials] deliberately took out information that would otherwise be included, and as result there was a health problem, there could be liability,” said John Banzhaf of the Washington, D .C.-based Action on Smoking and Health, US. CIGNA, at the time the country’s third-largest health insurer, was paid by Philip Morris to produce a special edition of its quarterly “Well-Being” newsletter for Philip Morris, which includes Kraft Foods and Miller Beer. CIGNA provided health insurance for Philip Morris employees since 1992. Its edited newsletters were only distributed to Philip Morris and Kraft employees that chose to be insured by Cigna.34

Nataline Sarkisyan and Denial of Claims

In December 2007, CIGNA was criticized by hundreds of doctors, nurses, and other medical professionals after the company refused to pay for a liver transplant of a California teenage girl, Nataline Sarkisyan, justifying their refusal to pay by claiming that the procedure was “too risky”, even though there was a liver ready and waiting to be transplanted and doctors estimated she had a 65% chance of surviving at least 6 months. In response to much protest and public scrutiny, CIGNA finally reversed its decision, but only too late to save Ms. Sarkisyan who died awaiting the transplant. CIGNA notes that it had no financial stake in the decision to authorize the transplant because it merely administers the insurance plan of Mr. Sarkisyan’s employer and would not bear the cost of any operation. However, CIGNA was offering to pay for the transplant itself when made the exception to the policy.5

Even though liver transplants have been performed since 1963 and are a well accepted treatment option for end-stage liver disease and acute liver failure, CIGNA defended its actions by claiming that there was insufficient data to show that a transplant for a patient in Sarkisyan’s condition would be safe and effective. Lawyers for her family are exploring litigation against CIGNA.6

Recently the California court agreed with CIGNA’s position that the Sarkisyan’s claims regarding CIGNA’s decision making were without merit. On April 16, 2009, the United States District Court for the Central District of California dismissed all of the claims against CIGNA related to the coverage determination. The Sarkisyan’s have not challenged the Court’s decision.78

Subsidiaries

  • CIGNA Group Insurance
    • Employer disability, life and accident insurance
  • CIGNA HealthCare
    • Managed medical, pharmacy and dental care services, including integrated indemnity and group life and health insurance for employees that is primarily offered through their employer
  • CIGNA International
    • Life, accident and supplemental health insurance to individuals via direct marketing; specialized health care and related employee insurance benefits to expatriate employees of multinational companies on international assignments; and health care and medical care management services to workplace and consumer markets.
  • Intracorp
    • The nation’s leading case management services provider. Programs are focused on preventing injury and illness, reducing lost time, and minimizing unnecessary medical expenses.
  • Choicelinx
  • CIGNA Voluntary
    • Voluntary and limited-benefit health plans including medical and pharmacy benefits, employee assistance programs, and other supplemental products such as dental and vision care. CIGNA Voluntary products are simple-to-use, affordable plans that are ideally suited to part-time and hourly workers and their families.
  • Union & Government
    • CIGNA serves more than 1.5 million Taft-Hartley, Union and Government staff plan members.9

Leadership

Executive Leadership10

H. Edward Hanway, CEO and Chairman of the Board

  • David M. Cordani, President, COO, CIGNA Corporation
  • Annmarie Hagan, Executive Vice President and Chief Financial Officer, CIGNA Corporation
  • Jeffrey Kang, MD, MPH, Chief Medical Officer, CIGNA Corporation
  • John M. Murabito, Executive Vice President, Human Resources and Services, CIGNA Corporation
    • Senior Vice President of Human Resources and Corporate Services, Monsanto Corporation
  • Carol Ann Petren, Executive Vice President and General Counsel, CIGNA Corporation
    • Former Senior Vice President and Deputy General Counsel of MCI, Inc.
  • Michael D. Woeller, Executive Vice President and Chief Information Officer, CIGNA Corporation
    • Former Vice Chairman and Chief Information Officer, Canadian Imperial Bank of Commerce (CIBC)
    • Former Vice Chairman, Toronto Dominion Bank
    • Former Director, MasterCard Canada

Board of Directors11

  • Robert H. Campbell
    • Former Chairman, Sunoco, Inc.
    • Director, Vical, Inc.
  • Isaiah Harris, Jr.
    • Former President and Chief Executive Officer, AT&T Advertising & Publishing – East
    • Independent Trustee, Wells Fargo Advantage Funds
  • Jane E. Henney, M.D.
    • Senior Vice President and Provost, Health Affairs, University of Cincinnati Academic Health Center
    • Director, AmerisourceBergen Corporation
    • Director, AstraZeneca PLC
  • Peter N. Larson
    • Chairman and Chief Executive Officer, Brunswick Corporation
  • Roman Martinez IV
    • Director, Alliant Techsystems, Inc.
    • Director, Barcardi Limited
  • John M. Partridge
    • Former Chief Operating Officer, Visa Inc.
    • Interim President, VISA USA
    • President and Chief Executive Officer, Inovant since November 2000
  • James E. Rogers
    • Chairman, President, and CEO, Duke Energy Corporation
    • Director, Applied Materials, Inc.
  • Carol Cox Wait
    • President, Boggs, Atkinson, Inc.
  • Eric C. Wiseman
    • Chairman, VF Corporation
    • Executive Vice President, Global Brands
  • Donna F. Zarcone
    • President and CEO, D. F. Zarcone & Associates, LLC
    • Former President and Chief Operating Officer, Harley-Davidson Financial Services, Inc.
    • Member of the Board of Managers, Wrightwood Capital
  • William D. Zollars
    • Former Chairman, President, CEO, YRC Worldwide, Inc.

Locations

libertyCIGNA Corporate Headquarters
Two Liberty Place
1601 Chestnut Street
Philadelphia, PA 19192
215.761.1000

cig2cig3CIGNA Corporate Offices
900 Cottage Grove Road
Bloomfield, CT 06002
860.226.6000

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2 comments for “CIGNA Corporation

  1. Shawn Johnson
    June 16, 2011 at 8:37 pm

    I live in the Chattanooga area & just got off the phone with a Cheryl in your customer service department after 45 minutes with no resolution regarding EOB statements for a Gary R Tinsley that keep coming to my address. Mr Tinsley does not nor has he ever lived at my current address. Mr Tinsley is my ex-husband. His employer removed me from his policy and ineffective date was 12/31/11. I never submitted any claim with my address before this date. I attempted to have a prescription filled at a local Walgreens 3 months later and was told at that time that my coverage was terminated on 12/31/11. Therefore, the change of his address to mine and sending of his EOB’s to my address came from Walgreens and was changed by our one of your employees. I was told by Cheryl that it did come from an outside source but she would not/could not change it even though it was an obvious HIPPA violation on his as well as my information. I authorized my boyfriend Michael Holmes to discuss the situation with her to hopefully make progress but did not. If your company tapes customer service calls, it may interest you to review it. Cheryl was informed several times that a lawyer would be notified if this situation was not resolved before the call ended. Cheryl continued to refuse any assistance. Your company will be contacted by my lawyer.
    Sincerely,
    Cammy Shawn Johnson

  2. Shawn Johnson
    June 16, 2011 at 8:45 pm

    I apologize for the error in my previous email but the ineffective date and cancelation of my policy was 12/31/10 not 12/31/11. I have been off his insurance policy for approximately 6 months.

    Sincerely,
    Cammy Shawn Johnson

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