The following emails were released earlier today by a member of Anonymous using the handle @OperationLeakS. Due to extreme interest, the main site distributing the documents (bankofamericasuck.com) has been intermittently inaccessible.  Also, a somewhat confusing presentation makes the actual emails themselves difficult for some people to interpret.  The following are text renditions of the emails contained in the leak.  You can also download a zip file (4.14 MB) containing the emails, as well as other material related to the leak.  The following terms are useful in understanding some of the emails’ content:

• SOR = System of Record
• Rembrandt/Tracksource = Insurance tracking systems
• DTNs = Document Tracking Number, a number assigned to all incoming/outgoing documents (letters, insurance documents, etc.)

1.

From: Vaughn, Jason – 2
Sent: Monday, November 01, 2010 2:09 PM
To: Bennett, Pearl H
Cc: Johnson, Peggy – 2; Walters, Kirsten; Smith, Jackie – 2
Subject: GMAC DTN’s for Image Removal – Urgent Request
Importance: High

Hello,

The following GMAC DTN’s need have the images removed from Tracksource/Rembrandt.

354499768
354499769
354499770
354499771
354499772
354499773
354499774
354499775
354499776
354499777
354499734
354499735
354499736
354499739
354499740
354499741
354499742
354499745
354499746
354499747
354499750
354499751
354499754
354499725
354499726
354499727
354499728
354499729
354499730
354499731
354499732
354499733
354499718
354499719
354499720
354499721
354499722
354499723
354499724
354499707
354499708
354499710
354499711
354499713
354499714
354499715
354499697
354499698
354499699
354499700
354499702
354499704
354499705
354499706
354499667
354499668
354499669
354499670
354499671
354499672
354499673
354499674
354499675
354499676
354499677
354499678
354499679
354499680
354499681
354499682
354499683
354499686
354499687
354499688
354499691
354499692
354499693
354499694
354499695
354499696

Jason D Vaughn
Operations Team Manager
Balboa Insurance
AZ LPP Balboa Tracking Ops
480-755-2701 Office
92-548-2701 Internal
2505 W Chandler BLVD, BLDG D
Chandler, AZ 85224
Mailstop: AZ 805-01-36

This communication from Balboa Insurance Group-may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you receive this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or re-disclose such information for any purpose other than to provide the services for which you are receiving the information.

2.

From: Anderson, Joanne
Sent: Monday, November 01, 2010 2:28 PM
To: Vaughn, Jason – 2
Cc: Johnson, Peggy – 2; Walters, Kirsten; Smith, Jackie – 2; Mays, Therese J
Subject: RE: GMAC DTN’s for Image Removal – Urgent Request

Hi Jason, Peggy and Kirsten,

I have spoken with my developer and she stated that we cannot remove the DTN’s from Rembrandt, but she can remove the loan numbers, so the documents will not show as matched to those loans.

I will need upper management approval from Jason, Peggy and Kirsten, since this is an usual request, before we move forward.

Thank you,

Service Delivery information: http://sharepoint.bankofamerica.com/sites/HLandIT/default.aspx

Joanne Anderson
Balboa Insurance Group
Cnslt – Bus Tech Anly
IT LPP/CPI/TRACKSOURCE
600 Lindbergh Drive
Mail Stop: PA4-934-01-03
Moon Township, PA 15108
Joanne.Anderson@Balboainsurance.com
412-424-1287 Office

This communication from Balboa Insurance Group – may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you receive this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or re-disclose such information for any purpose other than to provide the services for which you are receiving the information.

3.

From: Johnson, Peggy – 2
Sent: Monday, November 01, 2010 2:53 PM
To: Anderson, Joanne; Vaughn, Jason – 2
Cc: Walters, Kirsten; Smith, Jackie – 2; Mays, Therese J
Subject: RE: GMAC DTN’s for Image Removal – Urgent Request

Hi Joanne,

Where will these letters show up then?

4.

From: Anderson, Joanne
Sent: Monday, November 01, 2010 3:03 PM
To: Johnson, Peggy – 2; Vaughn, Jason – 2
Cc: Walters, Kirsten; Smith, Jackie – 2; Mays, Therese J
Subject: RE: GMAC DTN’s for Image Removal – Urgent Request

Hi Peggy,

The letters will not show in Rembrandt if you search by loan number. If you search by DTN, you will find the document, but it will not be matched to any loan.

Thanks,

Service Delivery information: http://sharepoint.bankofamerica.com/sites/HLandIT/default.aspx

Joanne Anderson
Balboa Insurance Group
Cnslt – Bus Tech Anly
IT LPP/CPI/TRACKSOURCE
600 Lindbergh Drive
Mail Stop: PA4-934-01-03
Moon Township, PA 15108
Joanne.Anderson@Balboainsurance.com
412-424-1287 Office

This communication from Balboa Insurance Group – may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you receive this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or re-disclose such information for any purpose other than to provide the services for which you are receiving the information.

5.

From: Anderson, Joanne
Sent: Monday, November 01, 2010 3:03 PM
To: Johnson, Peggy – 2; Vaughn, Jason – 2
Cc: Walters, Kirsten; Smith, Jackie – 2; Mays, Therese J
Subject: RE: GMAC DTN’s for Image Removal – Urgent Request

Hi Peggy,

The letters will not show in Rembrandt if you search by loan number. If you search by DTN, you will find the document, but it will not be matched to any loan.

Thanks,

Service Delivery information: http://sharepoint.bankofamerica.com/sites/HLandIT/default.aspx

Joanne Anderson
Balboa Insurance Group
Cnslt – Bus Tech Anly
IT LPP/CPI/TRACKSOURCE
600 Lindbergh Drive
Mail Stop: PA4-934-01-03
Moon Township, PA 15108
Joanne.Anderson@Balboainsurance.com
412-424-1287 Office

This communication from Balboa Insurance Group – may contain privileged and/or confidential information. It is intended solely for the use of the addressee. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you receive this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy. This communication may contain nonpublic personal information about consumers subject to the restrictions of the Gramm-Leach-Bliley Act. You may not directly or indirectly reuse or re-disclose such information for any purpose other than to provide the services for which you are receiving the information.

6.

From: Johnson, Peggy – 2
Sent: Monday, November 01, 2010 3:13 PM
To: Anderson, Joanne; Vaughn, Jason – 2
Cc: Walters, Kirsten; Smith, Jackie – 2; Mays, Therese J
Subject: RE: GMAC DTN’s for Image Removal – Urgent Request

Approved.

7.

—– Forwarded Message —-
From: “Vaughn, Jason – 2? <jason.vaughn@balboainsurance.com>
To: “Johnson, Peggy – 2? <peggy.l.johnson@balboainsurance.com>
Sent: Tue, November 2, 2010 9:18:18 AM
Subject: FW: GMAC DTN’s for Image Removal – Urgent Request

Hi Peggy,

I’m just a little concerned about the impact this has on the department and company. Why are we removing all record of this error? We have told Denise Cahen, and there is always going to be the paper trail when one of these sent documents come back, this to me, seems to be a huge red flag for the auditors: example: a scanned document that was mailed to us asking why the letter was received when the letter, albeit erroneous – this being the letters that went out in error – the auditor sees the erroneous letter but no SOR trail or scanned doc on the corrected letter is in the SOR and scanned in). What am I missing? This just doesn’t seem right to me.

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