AT&T Wireless and AT&T Mobility, LLC Subpoena Guides

National Subpoena Compliance Center

  • 3 pages
  • October 29, 2004
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AT&T Mobility, LLC National Compliance Center

  • 2 pages
  • June 6, 2007


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AT&T Mobility, LLC
NATIONAL COMPLIANCE CENTER

Our Mission

The National Compliance Center (NCC) is a team of specialized, wireless subpoena and court order compliance professionals focused on providing law enforcement, officers of the court, Public Safety Answering Points and other legal contacts with the best possible customer service in the wireless industry. The NCC is located in North Palm Beach, Florida and currently responds to all subpoena, search warrant and court ordered requests nationwide for wireless customer records. The goal of this team is to comply with civil and criminal process and provide assistance to federal, state and local law enforcement agencies, attorneys, and customers pursuant to that process. At the same time, the team must ensure that they adhere to all applicable state and federal laws and protect the privacy of our customers.

Responsibilities
• Providing responses to PSAP requests for subscriber information
• Providing 1st level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding our policies and procedures for legal process.

Business Hours

Open 24 hours per day, 7 days per week

Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Wireless ROUTING ISSUES
Call 800-635-6840 Option 4
911 EMERGENCIES

During an emergency, the NCC will provide a subscriber’s name, telephone number and location to any Public Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NCC requires that PSAPs provide a completed 911 Emergency Services Exigent Circumstances Form (attached) with the request. If a copy of the form is not available, the form found on the NENA website at http://www.nena.org/Wireless911/WSPInfoReqForm.pdf may be used if printed on agency letterhead. In certain emergency situations, where taking the time to complete the form before receiving the information could result in death or serious injury, the form may be faxed immediately after resolution of the emergency. The Exigent Circumstances form should be forwarded to (888) 938-4715. Please call the NCC at (800) 635-6840 option 4 after faxing in the form to receive the requested information.

National Subpoena Compliance Center

Our Mission

The AT&T Wireless (AW) National Subpoena and Court Order Compliance Center (NSCC) is a team of
specialized, wireless subpoena and court order compliance professionals focused on providing law
enforcement, officers of the court, Public Safety Answering Points and other legal contacts with the best
possible customer service in the wireless industry. The NSCC is located in West Palm Beach, Florida and
currently responds to all AWS subpoena, search warrant and court ordered requests nationwide for customer
records. The goal of this team is to comply with civil and criminal process and provide assistance to federal,
state and local law enforcement agencies, attorneys, and customers pursuant to that process. At the same
time, the team must ensure that they adhere to all applicable state and federal laws and that they protect the
privacy of AW’s customers.

Responsibilities
• Providing responses to PSAP requests for subscriber information
• Providing 1st level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding AW’s policies and procedures for legal
process.

Business Hours
Business Hours: 6:00 a.m. – 12:00 a.m. EST Monday thru Friday
8:00 a.m. – 12:00a.m. EST Saturday and Sunday
Open 24 hours per day, 7 days per week for emergency and exigent circumstances

Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Routing issues may be called in or sent to aws.subpoena.compliance.center@attws.com
911 Emergencies

During an emergency, the NSCC will provide a subscriber’s name, telephone number and location to any Public
Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NSCC requires that PSAPs provide a
completed 911 Emergency Services Exigent Circumstances Form (attached) with the request. In certain
emergency situations, where taking the time to complete the form before receiving the information could result in
death or serious injury, the form may be faxed immediately after resolution of the emergency. The Exigent
Circumstances form should be forwarded to (888) 938-4715. Please call the NSCC at 800-635-6840 option 4 after
faxing in the form to receive the requested information.

10 comments for “AT&T Wireless and AT&T Mobility, LLC Subpoena Guides

  1. Detective Van Ells
    March 15, 2011 at 12:41 pm

    Currently investigating a burglary of an AT&t store in my jurisdiction in which 99 cellphones were taken. Can those phones be tracked if used? They were inactive and still in the box. Value was in excess of 24,000. If they can be I will obtain supboena.

    thanks,

    phone 262-524-3925

  2. Det. Blackwell, Adams County Sheriff Department
    August 17, 2011 at 7:51 pm

    Trying to find out status on subpoena #W11-01672 I sent in 07/19/2011. Thank you for your response in advance.

  3. Chief Pat Nael
    September 16, 2011 at 8:45 pm

    What paperwork do I need to fill out ref Subpeona or search warrant for two cell numbers that may have been used ref a B&E also how long do you carry information that we can ping to see if a call went off a certain cell tower

  4. Nathan E. Swenson II
    February 21, 2012 at 5:22 pm

    I need all information from the account’s of Nathan E Swenson II last 4 of Social Security number 9068. Current address is 11011 Ohio Ind State Line Rd., Hicksville, Oh 43526.
    Previous account numbers include 188030274861. I have had a FCC complaint attached to this account and also a FCC ATT wireless resolution to a problem resolved in my case back in 12/10 timeframe.
    The reason I need the ATT Wireless Suponae for all activities for this account from it’s initial start in June 2010 is confidential. I need the this activity to include all visible routine bill activity and in addition all the data that has been transfeerred and received through that account’s Cell phone Wireless devices’s. That include the application to unlock the lock old text’s information and be able to show the information’s intelligence to a proper authority of the court. This information you have is a life or death matter as it is being used to create confusion about a person’s mental status. And the cruelty being shown by the people doing this to the person involved in this case, is sub human. Please provide all texts and data, plus phoe calls and text messaging phone information that is usually displayed in a a At&T wireless Bill. I heard AT& T can do all of this stuff I’m asking you to do. I need you very bad to carry this out for me. It is in your hands now.
    Very Respectfully,
    Nathan E. Swenson II

  5. Inv. K. J. Stapler
    March 15, 2012 at 6:12 pm

    I am working a death threat case. Threat was issued via email. Google tells me that the IP Address that I sent them a court order on is from a proxy server and not the original IP address. I believe my suspect uses AT&T as his ISP. Can the original IP Address still be obtained. This happened in Feb.

    Thanks,
    Inv. K. J. Stapler

  6. Tawanya Coleman, Pike County Attorneys Office
    August 15, 2012 at 8:09 pm

    I am requesting information on behalf of our office, I need to know the price and if we can obtain information for Text messages for incoming and how far we can go back. any information you give is appreciated.
    Tawanya Coleman
    Pike County Attorney’s Office

  7. Brigitte
    January 9, 2013 at 6:05 pm

    I used to be a customer of ATT and filed bankruptcy , which was dismissed 2/2012. I am still recieving bills from ATT and i’m not supposed to. It’s actually illegal to continually send me bills when bankruptcy was filed, and dismissed and nobody ATT will respond. I need contact info to give to my attorney to file something with the court becuase ATT is not adhering to the bankruptcy laws. Any help is appreciated. Please send me an email with any info

  8. February 10, 2013 at 3:32 am

    My department is currently receiving tracking information from AT&T (GPS) on a stolen IPad. What other information is available IP address, web search information.

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