AT&T Wireless and AT&T Mobility, LLC Subpoena Guides

National Subpoena Compliance Center

  • 3 pages
  • October 29, 2004
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AT&T Mobility, LLC National Compliance Center

  • 2 pages
  • June 6, 2007


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AT&T Mobility, LLC
NATIONAL COMPLIANCE CENTER

Our Mission

The National Compliance Center (NCC) is a team of specialized, wireless subpoena and court order compliance professionals focused on providing law enforcement, officers of the court, Public Safety Answering Points and other legal contacts with the best possible customer service in the wireless industry. The NCC is located in North Palm Beach, Florida and currently responds to all subpoena, search warrant and court ordered requests nationwide for wireless customer records. The goal of this team is to comply with civil and criminal process and provide assistance to federal, state and local law enforcement agencies, attorneys, and customers pursuant to that process. At the same time, the team must ensure that they adhere to all applicable state and federal laws and protect the privacy of our customers.

Responsibilities
• Providing responses to PSAP requests for subscriber information
• Providing 1st level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding our policies and procedures for legal process.

Business Hours

Open 24 hours per day, 7 days per week

Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Wireless ROUTING ISSUES
Call 800-635-6840 Option 4
911 EMERGENCIES

During an emergency, the NCC will provide a subscriber’s name, telephone number and location to any Public Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NCC requires that PSAPs provide a completed 911 Emergency Services Exigent Circumstances Form (attached) with the request. If a copy of the form is not available, the form found on the NENA website at http://www.nena.org/Wireless911/WSPInfoReqForm.pdf may be used if printed on agency letterhead. In certain emergency situations, where taking the time to complete the form before receiving the information could result in death or serious injury, the form may be faxed immediately after resolution of the emergency. The Exigent Circumstances form should be forwarded to (888) 938-4715. Please call the NCC at (800) 635-6840 option 4 after faxing in the form to receive the requested information.

National Subpoena Compliance Center

Our Mission

The AT&T Wireless (AW) National Subpoena and Court Order Compliance Center (NSCC) is a team of
specialized, wireless subpoena and court order compliance professionals focused on providing law
enforcement, officers of the court, Public Safety Answering Points and other legal contacts with the best
possible customer service in the wireless industry. The NSCC is located in West Palm Beach, Florida and
currently responds to all AWS subpoena, search warrant and court ordered requests nationwide for customer
records. The goal of this team is to comply with civil and criminal process and provide assistance to federal,
state and local law enforcement agencies, attorneys, and customers pursuant to that process. At the same
time, the team must ensure that they adhere to all applicable state and federal laws and that they protect the
privacy of AW’s customers.

Responsibilities
• Providing responses to PSAP requests for subscriber information
• Providing 1st level support to PSAP’s for all routing issues
• Providing information pursuant to all lawful requests
• Providing technical assistance in the conduct of Lawfully Authorized Electronic Surveillances;
• Providing expert testimony
• Ensuring company technical and procedural compliance to federal Communications Assistance to Law
Enforcement Act (CALEA) requirements.
• Providing education and support to law enforcement regarding AW’s policies and procedures for legal
process.

Business Hours
Business Hours: 6:00 a.m. – 12:00 a.m. EST Monday thru Friday
8:00 a.m. – 12:00a.m. EST Saturday and Sunday
Open 24 hours per day, 7 days per week for emergency and exigent circumstances

Contact Numbers
Main Phone: (800) 635-6840
Subpoena Information: Option 1
Court Order Information: Option 2
PSAP Requests for Information: Option 4
Facsimile: (888) 938-4715
Routing issues may be called in or sent to aws.subpoena.compliance.center@attws.com
911 Emergencies

During an emergency, the NSCC will provide a subscriber’s name, telephone number and location to any Public
Safety Answering Point (PSAP or 911 Emergency Dispatcher). The NSCC requires that PSAPs provide a
completed 911 Emergency Services Exigent Circumstances Form (attached) with the request. In certain
emergency situations, where taking the time to complete the form before receiving the information could result in
death or serious injury, the form may be faxed immediately after resolution of the emergency. The Exigent
Circumstances form should be forwarded to (888) 938-4715. Please call the NSCC at 800-635-6840 option 4 after
faxing in the form to receive the requested information.

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