Verizon Wireless Law Enforcement Resource Team (LERT) Guide

Verizon Wireless

  • 29 pages
  • Distribution Limited to Law Enforcement
  • April 20, 2009

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Law Enforcement Resource Team

The LERT is centralized and handles all requests from local, state, county and federal law enforcement nationwide.

LERT Mission

The Verizon Wireless LERT is dedicated to responding to all lawful process for business and customer information. We assist law enforcement personnel and members of the legal community in a professional, knowledgeable and expeditious manner while maintaining the privacy and security of business and customer information. We provide informational presentations for law enforcement organizations and associations to further demonstrate our commitment and support of public safety.

LERT Responsibilities
●Ensuring all court orders, search warrants and subpoenas are processed confidentially and in compliance with all applicable laws and company policies
●Providing 24x7x365 technical assistance for electronic surveillances
●Providing 24x7x365 support for exigent situations
●Ensuring CALEA compliance both technically and procedurally
●Coordinating court appearances for a Verizon Wireless Custodian of Records
•Providing informational presentations for law enforcement organizations and associations

General Information

●Company Name: Cellco Partnership d/b/a Verizon Wireless
●Mailing Address:
Verizon Wireless
Attn: Custodian of Records
180 Washington Valley Road
Bedminster, NJ 07921
●Normal Hours of Operation: 7am-8pm Sun-Sat
●Exigent Situations: 24×7 on-site (prompt “4”, should also be used for emergencies that may result in loss of information)

LERT Hotline

(800) 451-5242–Prompt 1: General Information–Prompt 2: Subpoenas & Search Warrants–Prompt 3: Court Ordered Surveillances–Prompt 4: Exigent (24×7)

LERTFax Numbers
●Subpoenas & Search Warrants:
–(888) 667-0028
●Court Orders:
–(908) 306-7491
–(908) 306-7492
●Exigent:
–(908) 306-7501

Contact Information
●Supervisor -Subpoenas & Search Warrants:
-Bernie Newman –(908) 306-7787
-Joseph Newman –(908) 306-7788
●Supervisor -Court Orders/Exigent Situations:
-Mark Denton-(908) 306 7785
-John Profaca –(908) 306 7789
●Associate Director –Law Enforcement Resource Team:
-Debra Ennis –(908) 306-7790
●Sr. Analyst –CALEA:
-Brian Marcus –(908) 306-7548
•Manager –CALEA:
-Susan Connelly –(908) 306-7786
●Director –Law Enforcement Resource Team:
-Kimberly Brown –(908) 306-7899

Subpoena Group
•Responsible for all subpoenas, search warrants and the coordination of court appearances
•Goals
-Subpoenas & Search Warrants –14 days or within
compliance time frame
-To accommodate same or next day emergency
requests (volumes permitting)

Information Stored in the phones
●Dependent in some cases on make and model●Managed by person in possession of phone●Types of information:–Text messages–Contact list/information–Calendar/schedule–Pictures–Downloads from internet (i.e., games, ring tones)–Dialed numbers–Incoming numbers

Court Ordered Surveillances
•Fax required worksheet along with court order -Names of authorized points of contact-Address (street, city, state and zip code)-Billing contact name and number•All court orders musthave a complete worksheet with set-up and billing information when faxed in order to be processed in a timely manner

CALEA
•VZW Law Enforcement Resource Team is centralized and responsible for all surveillances
•VZW Delivery Functions (DF) and the various Intercept Access Points (IAP) are geographically diverse for load-sharing and redundancy
•Delivery methods
-Circuit Switched audio: dial-out from all switch platforms
-Data delivery: VPN or Frame Relay

•Switched Services
•Include Nortel and Lucent
•Call Identifying Information, Call Content, Short Message Service, Dial-up Data and WAP 1.0 are subject to surveillance from the switch or an adjunct platform
•Broadband Services
•VZW provides lawful intercept for Broadband Services
•The IAPs provide the DF a copy of all packets to and from the target based on the IP assigned to the MIN of target

•Web-based services are intercepted the same as Broadband Services
•Push to talk over cellular services (PoC)
•VZW does offer PoC services
•VZW provides lawful intercept solution for PoC
•Intercepted the same as any other service using the packet data network as its transport
•TIA-1072 formatting applied at DF

Tracking/Location Information
●Cell site, sector and approximate distance is available for recently completed calls and text messages
●Cell site and sector information is available for completed calls for a rolling 365 days.
●9-1-1 calls are Phase II compliant but output delivered is dependent on the answering point’s equipment
●Cannot obtain information in a timely manner for a call in progress if the mobile number is unknown

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21 comments for “Verizon Wireless Law Enforcement Resource Team (LERT) Guide

  1. Veronica
    December 14, 2010 at 10:41 am

    I need to know if a verizon store employee can enter in a code and pull up my text messages and pic messages. How long do deleted text messages stay archeived?

  2. mark bucci
    June 28, 2011 at 7:23 pm

    Sir/Ma’am,
    I sent a court order, # W-139, to Verizon regarding seeking subscriber information, primarily a name and address. What I recieved were Network Element Names and telephone numbers. The telephone number in question is 205-641-4856. Please review the court order, which specifically states subscriber information such as name and address as well as other data. Please let me know as soon as possible the status of our request. Thank You,

    Mark D. Bucci, Detective
    Delaware County Pa ICAC Task Force

  3. Lisa Moffitt-Cushman, Paralegal
    December 12, 2011 at 5:07 pm

    I have mailed in a criminal subpoena requesting all incoming/outgoing call records for the week of April 23, 2011 to April 30, 2011 and for September 8, 2011. My client has given express permission for me to retain this information in an ongoing criminal investigation. I have received a message stating, “The attached subpoena request is not facially vaild. We need the copy that was filed with the court in the state of South Carolina.” What, do I need to submit in order to receive these records? Time is of the essence.

  4. Marilyn R. Hicks
    January 6, 2012 at 11:36 pm

    I’m needing to have my attroney submit a request for inbound/outbound calls and text records for telephone number 615-542-3368 by the 19th of January. What and Where does my atttroney need to provide in get this information.

    Thank you,
    Marilyn R. Hicks

  5. Debora shields
    January 22, 2012 at 1:25 am

    Can a lawyer get more than 3-5 days of content texts?

  6. dumb people
    January 26, 2012 at 2:15 pm

    You people are retarded, this is a file dump, not a place to have your questions tended to by a verizon rep. Durrrrrrrrr I’m post phone #s on a publically available file dump site, durrrrrrrrrrrrrr.

  7. dumb people
    January 26, 2012 at 2:16 pm

    If the damn cops can’t get more than 3-5 days why would a slimy lawyer? Jesus use your f’ing heads.

  8. August 7, 2012 at 9:37 pm

    Verizon Venezuela , S.A. has a global agreement signed to provide services to TURBIMECA and CNPV, both leagal entities of General Electric Company. Legal Counsel of Verizon Venezuela refused to sign a Mutual Non-Disclosure Agreement (MNDA) with GE in Venezuela. Fail to sign a MNDA would result in termination all of the contracts in Latin america, Europe and The US.
    We appreciate the help you can give us to sign this MNDA.
    Regards,

  9. Michael Bernhardt
    November 27, 2012 at 4:58 pm

    I have a DROID RAZR and I recently was being tracked by an agency that could access my GPS location without my knowledge. I’m a common man with with very limited resources. How do I find out who was tracking me? I was told I needed a court order to find out who has been scaring the crap out of me.

    Is there a simpler and less expensive way to obtain this information I seek? I’m a common man asking for some assistance.

  10. July 15, 2013 at 5:56 pm

    Verizon Internal Affairs ? .. In the 1980’s, GTE Mobile issued 415-971-7234 out of sequential order, auto paid by bankcard, listed to Beverley XXXX in Foster City, California.. The cellular phone record’s show no in or out going calls for some 9 years but tracking indicates it’s location at 546 E. Pine St., Stockton, Ca. where a MRI facility, closed to public business, operating a transmissional dish without a license from the FCC.. Calling this number resulted in a busy signal.. August of 1994, the Stockton Fire Department responded to a fire and upon entry, a fireman had his battle ax rip from his hand by an operating MRI machine.. The cooling head, the only part of the machine left on during closed hours, does not engage the magnetic part of the machine.. A fire / police report reads, ” It is cheaper leaving the equipement on than to restart “.. This is a false statement, since the equipement was never turned off, does not explain the transmitting equipement nor why the building was never open to public for business.. Shortly after this, 415-971-7234 begins to track to Danville, Ca. where it also answers with a continous busy signal.. In the year of 2003, I made a call to Verizon, the service representive manages to get a service tech to check the line which results in an Unknown staff person shutting down the enquiry and stating to the service represntive, “this is not a Verizon problem”.. Once again I called but this time I reached the Verizon Wireless HQ’s to file my concern, they in turn handed my inquiry off to the East Coast Division Office.. I recieved a personal assurance that someone from the Northern Regional Office in California would assist.. Sure enough, I got the call and once again they would have to verify the number as Verizon’s.. It was and the explaination for the problem, the busy signal’s around the clock performance and tracking location for 415-971-7234 was AT&T’s problem.. I then requested that the person whom I was speaking to, please pick up her Verizon desk phone and call the Verizon Wireless number and see if she could identify the problem as Verizon’s and not AT&T which was used to track the number location.. This resulted in a formal complaint to the FCC and I recieved a letter explaining that the number was never in Verizon’s system, nor was there any admittance of an ESN number.. The number was not transfered as the rest of the block numbers were and remained off Verizon’s computer system but operated by Verizon’s service after the reformation of GTE’s merger.. In fact, after the merger, Beverley’s get dropped and the number remains operational till 2004.. An anouncement was placed on the numbers line answering to this, “If you’d like to make a call, please hang up and dial again” “Verizon anouncement, message 1″ to repeat carrying same except, message 2 following and would click off, about the length that you could put a message on a working number answering options.. The number continues to track to Danville, Caifornia for two months or so, until I requested the number personaly upon trying to obtain Verizon as a Carrier.. The number was not available, funny that the letter I recieved declaired a routing problem and it was really an availablity problem or so I thought till it’s status goes into the name, Sarah.. and then after a year or so, into Cellco Partnership Dba Verizon Wireless carring a voice message, “Hello, I probably out walking Meme, so leave a message.. etc.” and the account is also paid by auto bankcard timely.. I’ve been told that this account is a corporate account and requires a password to recieve the business name, yet when I ran the Dba fictitious name that was listed, ” CALIFORNIA” and to my surprise, the Secretary of the State of California has no recorded of this Dba.. All Dba’s in the State of California are required registation and an EIN number also for the Federal Government.. This is only the tip of the iceberg regarding 415-971-7234 history and it’s guardian at Verizon’s Northern California routing center.. It seems this tech has offered free wirless chat service to a number of area codes all bearing the same number.. Amazing ! .. Well the years have gone bye and I thought I’d write this true story.. There is alot more, maybe I should write a novel and how business like the chat room can become successful from the inside.. I bet if the legal department of Verizon finds this employee, if he hasn’t retire or transfered to a new job, like GTE Sylvania, but still at his post, they might just be surprised how wealthy in worldly goods he has become.. He’s real smart but he leaves a paper trail like no other, find the history on the number, hope he isn’t shreding his flypaper.. Good Hunting Internal Affairs, it’s good to know Verizon is looking out for it’s shareholders…………..

  11. tommy
    January 6, 2014 at 3:21 am

    a verizon wireless user has called me using the government grant scam athat leads into advance fee fraud usine the phone number 2026574306 name he used was john and his accomplace name was carla, be careffull what seems not to be true is not true evryone know a grant is free not to ever prepay for something to get it. these people need to be arrested and sengtenced nfor life terms

  12. courtney
    June 21, 2014 at 5:37 am

    How do I tell if someone is trying to get surveillance on my cell phone?

  13. Detective Brewer
    June 25, 2014 at 6:03 pm

    Please provide information for a subpoena request. May it be faxed? If so please provide the fax number.
    Thank You,
    Detective Don Brewer -856, Nassau County Sheriff’s Office, Yulee, Florida.

  14. Albert Opacity
    August 17, 2014 at 2:42 pm

    My attorney Mr.Richard Shapiro Princeton, NJ is going to need in coming and outgoing calls for a cell number and a landline number. He needs these records for 2012, 2013 and 2014. Will he receive all the calls make to my phone in and out, or can you just send him the number in question with the name of the person connected to that number. This person claims that they never called me, and it is important to my case. Please send me back instructions for me to give my attorney to obtain this important information. Is there a charge for this? Thank you

  15. September 11, 2014 at 7:51 pm

    a customer service representative went into my account and changed my plan and added features to my account without talking to me at all. also she lied and told her boss that I talked to her twice ! isn’t this against the law to go into someones account and change and add anything they want without any knowledge by the customer? I do not feed that my account is safe with this girl, Brianna , at the Lutherville Verizon store on York road in Maryland. TO ME THIS IS OUTRAGOUS !!!

    • Steven
      December 4, 2014 at 10:13 pm

      I used to work TS for Verizon and unfortunately your issue is very common. Your best bet to reach a decent outcome would be to first contact the Verizon wireless customer service team and see what they could do. If no outcome there, the only other option is to mail a complaint to the compliance team. The address is located at the contact us section on Verizon wireless.com. i hope this helps.

  16. November 17, 2014 at 3:09 pm

    i just want my phone call records for nov. week of 1 to the 8th

  17. Tammie Nash
    December 19, 2014 at 8:54 pm

    can you track a Jet Pack wi-fi device that was stolen.

  18. Laurie
    January 17, 2015 at 1:22 pm

    I am needing to subpenea a person phone and text records to use as evidence in a court case where the accuser which is the verizon cutomer has lied and Im needing them for proof to resolve this matter and show my innocence. Will i be able to get detailed text messages not only showing incoming and outgoing but the actual text as it reads in the message? That is what I am needing is the actual message and what it says not that one came in And weng out. Will the reports come to me as I am representing myself or will they be sent directly to judge? Big issue is knowing I can get the meassage itself in the text. Are there limits to what I may ask for or time frames or may I only ask for texts to and from from a certain number. It may ne beneficial to me to get everything but would not know until I received the record. Help if you will be so kind.. Thank You, Laurie just a victim of two jelous no good females that have lied and commited pergery to get me restained from my own property that I am owner of. I am the victim and the one being abused although im enduring the punishment of the abuser. Why is it someones credibilty is not questioned and they get to lie and abuse the system and get believed while the so called victim is actually the abuser and the is believed without question. I get kicked off my property i own and the accuser has no ownership in and out alot of money and expenses should not be occurring. She lies she gets to live in my house and im out on street. Something is so wrong with the system.

  19. February 10, 2015 at 8:00 pm

    I have been trying desperately for a year and a half to reach Verizon Legal about identity theft issues I’ve been experiencing. No one has been able to assist me. In fact, Best Buy and the Geek Squad seem to have profited nicely by my identity theft and stalking from my husband. I could SURE use some help! I’ve got two AT and T phones that show that when I dialed 911, the one phone dialed the OTHER instead of 911. Then I just get the North Fayette Township Police, and they come to take noncompliant women away. Holy intimidating! I’m sure the police force is wonderful and that there are probably only a couple bad apples, but when reports don’t get filed, women get scared–and then they are on the run with their kids who learn that moms can’t be trusted since moms don’t win. They end up dead or in prison or as junkies–paying dad child support and spousal support in some cases while the mother in law then raises the kids so he can play the field and hook his next victim. At least that’s how it works in my neck of the woods.

    That’s nuts!

    Kim

    P.S. No one should have life insurance! Invites death.

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